Carbyne

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond. Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real time from callers to contact centers to first responders for better decisions and safer outcomes.

Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.

APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features

Carbyne’s cloud native monitoring center solutions enable your call takers to have multi-media (video, voice, rich data) interactions with your employees and customers leveraging military-grade security, speed, and data privacy.

Our call handling solutions offer unique features for monitoring centers looking to quickly resolve issues remotely without the need for end users to download an app.

Rapidly Resolve Issues Remotely
Convert regular calls coming into your monitoring center into rich communication sessions leveraging video and images. Identify the caller’s location in seconds and